Privacy Policy

This is the TouristGuide.Asia Privacy Policy. TouristGuide.Asia collects, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customised experience with TouristGuide.Asia. The collection, use and disclosure of Customer Data enables TouristGuide.Asia to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines TouristGuide.Asia’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use TouristGuide.Asia’s services, you signify that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in respect of TouristGuide.Asia’s collection, use and disclosure of your Customer Data.

Information collection and use
  • This policy explains how we use your personal information that we receive from you.
  • TouristGuide.Asia pledges to be responsible when gathering your personal information and to protect your privacy as your privacy is important to us.
  • TouristGuide.Asia reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the web sites governed by this policy for 30 days after any material changes are made.
Why do we need your personal information?

You will be asked to provide certain information such as your name, contact details, and/or debit/credit card details when you use services provided on this Web Site. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:

  • To register you with our Web Site and administer our Web Site services where you have registered.
  • To fulfil our agreement with you, including processing your travel packages/hotel, sending you your itinerary, or contacting you if there is a problem with your reservation;
  • To administer any contest or other promotional offer you may enter and notify winners;
  • To answer any queries which you may send to us by e-mail;
  • For direct marketing purposes, as set out in detail below.
  • We need to know the details of all passengers travelling. If you are booking a travel package/hotel on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.
Use of your personal information

Information you provide will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers. We may also inform you about new products and services and special offers of selected third parties.

Sharing your information

We may give information about you to:

  • To trustworthy third parties that we use for provision of certain services, such as hotelier, airlines, chauffeurs, hire cars, tour guide or other services quickly and easily.
  • To any third parties we transfer or may transfer our rights and duties under our agreement with you.
  • To customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the existing laws.
  • To our employees and agents to do any of the above on our behalf, now or in the future
  • To third party organizations involved in credit card authorization.
  • If we have a duty to do so or if the law allows us to do so.

If you choose not to provide certain personal information we request, you will still be able to visit our Web Site but you may be unable to access certain options or services.

Links

Our Web Site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us. We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web Site.

Correction/updating of personal information

If your personal identification information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.

Security

We have implemented technology and security features to safeguard the privacy of your personal information and we take appropriate steps to protect the personal information you share with us.

Choice/Opt-out

If you no longer wish to receive promotional materials you may opt-out of receiving these communications you may notify us by Email.

Access to your personal information

If you are concerned that any of the information we hold on you is incorrect please contact us.

Transfer of your personal information

The TouristGuide.Asia Head Office is based in Malaysia. Customer Data may be transmitted to data storage facilities where TouristGuide.Asia keeps its central records. Customer Data may be transferred to TouristGuide.Asia’s offices and appointed agents in Malaysia or other countries in connection with TouristGuide.Asia’s performance of the contract with you.

Web Site Contact

If you have comments, questions or complaints about or requests relating to this Privacy Policy statement, please contact TouristGuide.Asia in writing at the address below referencing 'Privacy Policy':

Customer Service Department
Want To Go Holiday Sdn Bhd
A25-3A, Jalan TKS 1,
Sentral Business Park,
43000 Kajang, Selangor,
Malaysia.

Or email contact@touristguide.asia